Frequently Asked Questions

If you have any questions or want to learn more about us, check out the FAQs below or write to us directly at info@puravida-foods.com.

Where to Buy

Use our store locator to find retailers near you. Costco carries our 4lb bulk bags, while other retailers typically carry 10oz bags.

Yes! PuraVida products are available through our retail partner websites and our online store.

Costco

Yes and we expect to add more Canadian retailers in the future.

We love hearing that you want more of our products at Costco! Please let your Costco buyer know by submitting feedback here. This helps Costco make informed purchasing decisions.

They were a limited-time seasonal item and you can request Costco to bring them back here here. You can also find them at select PuraVida retailers.

Product Information

Select products are certified Kosher by the Orthodox Union (OU). Look for the OU symbol on packaging. Current certified items include Flame Grilled Fajitas Rajas and Flame Grilled Adobo Street Corn.

Yes! The following items are Project Verified Non-GMO:

  • Fire Roasted Brussels Sprouts
  • Flame Grilled Fajitas Rajas
  • Fire Roasted Vegetable Mélange
  • Basmati Orzo Mushroom Pilaf
  • Saffron Brown Rice Paella
  • Fire Roasted Primavera Mistura
  • Flame Grilled Provençale Vegetables

Our roasted vegetables are not made on gluten-shared equipment. Products meet FDA’s gluten-free requirement (<20ppm), but wheat starch is present in our facility. Please consider your sensitivity when choosing.

We follow a strict Allergen Control Program. No peanuts, tree nuts, or sesame are used on our equipment. We undergo SQF audits and allergen testing to ensure safety.

We work with California farmers who follow FDA regulations. Pesticides are used minimally and vegetables are thoroughly washed before roasting.

Some of our vegetable selections are vegan-friendly, but not all. Vegan-friendly options will be labeled on the packaging or in the product description. Please check the label to confirm if a specific item meets your dietary preferences.

Cooking & Quality

No — those blackened spots are from our fire-roasting process, which gives them bold flavor and crunch.

We’re always working with our growers to source smaller, more uniform Brussels sprouts. If you have photos to share, they’re helpful for our vendor discussions.

For the Fire Roasted Root Vegetables, we recommend a microwave or air fryer for best results. If using an oven:

  1. Preheat to 400°F
  2. Spread on product on tray, drizzle with oliver oil (optional) 
  3. Bake 13 minutes until 170°F internally

Yes, that can happen on occasion and it’s completely normal. Because we use real, natural ingredients, there can be slight variations in size, shape, and how the mix settles in the bag. Rest assured, you’re still getting the same delicious recipe and the correct weight of product every time.

Orders, Shipping & Coupons

Occasionally, technical issues may cause shipping delays. We’ll keep you updated and work to get your order to you quickly.

For PuraVida online orders, products are packed in insulated, eco-friendly cooler boxes with dry ice to ensure they stay frozen upon arrival.

Orders placed through our retail partners may follow their own shipping and packaging processes, but all are designed to maintain product quality and freshness during transit.

Complaints & Product Issues

Please share the details with us (lot code, product name, and photos) so we can investigate.

Other Questions

No. We are PuraVida Foods and not affiliated with the supplement company PuraVive.

Not directly, but our products are available through KeHE Distributors and UNFI.

No, we do not source from Grimmway Farms. Our carrots are not impacted by their recall.

Yes. We use an Agitated Helical Wash System with cold water treated with chlorine gas. This process is highly effective at eliminating bacteria and microorganisms. The process uses food-safe chlorine that fully dissipates before roasting.

Our products are best enjoyed within 12 months of purchase.