Frequently Asked Questions
If you have any questions or want to learn more about us, check out the FAQs below or write to us directly at info@puravida-foods.com.
Where to Buy
PuraVida products are available through a variety of our grocery store and online retail partners. Use our Store Locator to find retailers near you. Our vegetable products are available in sizes ranging from 10 oz to 4 lb., with product sizes and selection varying by retailer.
Please note: Direct ordering through our website will no longer be available after November 30, 2026. Customers can use our Store Locator to find PuraVida products in their area and click through to participating retail partners for additional purchasing options.
PuraVida products are available online through select online retail partners. Direct ordering through our website will no longer be available after November 30, 2026, but customers can still shop PuraVida products online through participating partners. Visit our Store Locator to explore available purchasing options and direct retailer links.
Costco
Yes and we expect to add more Canadian retailers in the future.
We love hearing that you want more of our products at Costco! Please let your Costco buyer know by submitting feedback here. This helps Costco make informed purchasing decisions.
They were a limited-time seasonal item and you can request Costco to bring them back here here. You can also find them at select PuraVida retailers.
Product Information
Select products are certified Kosher by the Orthodox Union (OU). Look for the OU symbol on packaging. Current certified items include Flame Grilled Fajitas Rajas and Flame Grilled Adobo Street Corn.
Yes! The following items are Project Verified Non-GMO:
- Fire Roasted Brussels Sprouts
- Flame Grilled Fajitas Rajas
- Fire Roasted Vegetable Mélange
- Basmati Orzo Mushroom Pilaf
- Saffron Brown Rice Paella
- Fire Roasted Primavera Mistura
- Flame Grilled Provençale Vegetables
Our roasted vegetables are not made on gluten-shared equipment. Products meet FDA’s gluten-free requirement (<20ppm), but wheat starch is present in our facility. Please consider your sensitivity when choosing.
We follow a strict Allergen Control Program. No peanuts, tree nuts, or sesame are used on our equipment. We undergo SQF audits and allergen testing to ensure safety.
We work with California farmers who follow FDA regulations. Pesticides are used minimally and vegetables are thoroughly washed before roasting.
Some of our vegetable selections are vegan-friendly, but not all. Vegan-friendly options will be labeled on the packaging or in the product description. Please check the label to confirm if a specific item meets your dietary preferences.
Cooking & Quality
No — those blackened spots are from our fire-roasting process, which gives them bold flavor and crunch.
We’re always working with our growers to source smaller, more uniform Brussels sprouts. If you have photos to share, they’re helpful for our vendor discussions.
For the Fire Roasted Root Vegetables, we recommend a microwave or air fryer for best results. If using an oven:
- Preheat to 400°F
- Spread on product on tray, drizzle with oliver oil (optional)
- Bake 13 minutes until 170°F internally
Yes, that can happen on occasion and it’s completely normal. Because we use real, natural ingredients, there can be slight variations in size, shape, and how the mix settles in the bag. Rest assured, you’re still getting the same delicious recipe and the correct weight of product every time.
E-Commerce Transition & Online Orders
As PuraVida continues to grow, we're excited to see more of you discovering our products at your favorite grocery stores and online retailers! While we're saying goodbye to direct online ordering, we're focusing on making it easier for you to find and enjoy your PuraVida favorites wherever you already shop.
Customers will be able to place orders through our website until November 29, 2026. Orders placed before the cutoff will continue to be processed and fulfilled.
Orders placed before November 30, 2026, cutoff will continue to be processed and fulfilled as usual. You’ll receive any applicable shipping and tracking updates once your order is on its way.
If you have an active subscription, you’ll receive separate communication with details regarding your final subscription order, important dates, and any actions required.
After November 30, 2026, new orders and subscription orders will no longer be processed through our website. PuraVida products will remain available through our grocery store and online retail partners. Visit our Store Locator to explore where to find us.
For questions regarding an existing order or subscription, please contact us at info@puravida-foods.com and our team will be happy to help.
As part of our e-commerce transition, the PuraVida subscription program will be ending. Active subscribers will receive direct email communication with important dates and details regarding the end of their subscription.
No action is required at this time unless otherwise communicated. We recommend keeping an eye on your inbox for updates specific to your subscription.
Although subscriptions through our website will no longer be available after November 30, 2026, you can find PuraVida products through our grocery store and online retail partners. Visit our Store Locator to explore available purchasing options.
For any questions about your subscription, please contact us at info@puravida-foods.com.
Please contact us at info@puravida-foods.com with the details of your inquiry. If your question relates to an order, including your order information will help our Customer Service team assist you as quickly as possible.
Absolutely! Our team will continue to be available to help with product questions, existing orders, subscriptions, or general inquiries. Please contact us at info@puravida-foods.com and we’ll be happy to help.
Complaints & Product Issues
Please share the details with us (lot code, product name, and photos) so we can investigate.
Other Questions
No. We are PuraVida Foods and not affiliated with the supplement company PuraVive.
Not directly, but our products are available through KeHE Distributors and UNFI.
No, we do not source from Grimmway Farms. Our carrots are not impacted by their recall.
Yes. We use an Agitated Helical Wash System with cold water treated with chlorine gas. This process is highly effective at eliminating bacteria and microorganisms. The process uses food-safe chlorine that fully dissipates before roasting.
Our products are best enjoyed within 12 months of purchase.